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Featured Case Study: Insights-Led Behavioral Change Marketing

An example of insights translated into creative strategy that impacts behavior change at scale.

Planet vs. Plastic — Brita

This project marked a meaningful milestone in my career: my first opportunity to be part of a mission-oriented, planet-forward initiative—and to be trusted not only with insights and strategy, but with originating the creative direction for a behavior-change campaign.

When Brita pivoted away from a sports-led marketing strategy, initial ad concepts failed in testing. I led deeper qualitative research to uncover what truly motivated the target consumer. The insight was clear: our target consumers were active and health-oriented and had a preference for exercise in nature—hikes, beaches, lakes, and rivers. Nature was their sanctuary. What emotionally disrupted them most was encountering plastic waste invading those spaces, particularly bodies of water.

That emotional disruption became the behavioral trigger for change.

Using an insights foundation I developed combining a behavioral-change based framework with consumer psychology, imagery preference, validated messaging, and barrier analysis—I originated a creative direction designed to move people to action. The strategy relied on sharp visual juxtaposition: the beauty of nature contrasted with the intrusion of plastic pollution. I recommended anchoring the story in a powerful, shared symbol—a major U.S. river that impacts millions—which led to the use of the Colorado River as the campaign’s narrative backbone.

The concept was brought to life through:

  • Nature-centric imagery aligned to emotional drivers

  • Localizing the issue by featuring a famous nature landmark that impacts a large population of the US.

  • A documentary-style narrative led by National Geographic photographer Pete McBride, visually tracing the river from beauty to wasteland

  • “Sticky” stats and top-performing messaging validated through testing

  • Behavior-change framing that reduced the perceived convenience barrier of single-use plastic water bottles while featuring a sustainable alternative (the new Brita filtering water bottle)

  • A clear, inclusive call to action (“there are easy steps we can take…,” “let’s make a pledge”, “I’m pro-planet. How about you?”)

And the results? Year 1 revenue of the newly launched improved Brita filtering water bottle exceeded 3X the projected revenue.

White Paper:

Introducing a Consumer 360° Segmentation Model

Publication:

A Conceptual Framework for Studying Safety Climate and Culture of Commercial Airlines

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